Refund Policy

Effective Date: 01/01/2025

At Wilrox Limited, we are committed to delivering high-quality digital products and services. We understand that situations may arise where you may need to request a refund. This policy outlines the conditions under which refunds are provided.

1. Eligibility for Refunds

• Refund requests must be submitted within 7 days of purchase.

• To be eligible, you must provide proof of purchase (order number, receipt, or payment confirmation).

• Refunds are only applicable in cases where:

  • The digital product or service was not delivered.

  • There is a technical issue on our end that prevents you from accessing or using the product/service, and we are unable to resolve it.

2. Non-Refundable Items/Services

Please note that we do not issue refunds in the following cases:

• Change of mind after purchase.

• Incompatibility with third-party software, hardware, or platforms outside our control.

• If the digital product has been downloaded, accessed, or activated.

• Services that have already been started, completed, or partially fulfilled.

3. Refund Process

• To request a refund, email us at  info@cremewriters.com with your order details.

• Once reviewed, we will notify you of the approval or rejection of your refund request.

• Approved refunds will be processed to your original payment method within 7–14 business days, depending on your payment provider.

4. Exchanges / Credit

• In some cases, instead of a refund, we may offer you credit or an exchange for another digital service/product of equal value.

5. Late or Missing Refunds

If you have not received your refund after 14 business days:

1. Check your bank or payment provider.

2. Contact your card issuer or payment platform.

3. If you still haven’t received it, reach out to us at  info@cremewriters.com

6. Contact Us

If you have any questions about this Refund Policy, please contact us:
📧 Email: info@cremewriters.com